Frequently Asked Questions
What is your upgrade policy?
Licensed users are entitled to free minor upgrades to the version of the software they purchased a license for. A minor upgrade is defined as a release of the software where the minor version number as viewed in the About Box for the software is increased. Minor upgrades normally include bug fixes and small enhancements.
Users who included a Support and Maintenance Subscription in their initial purchase are entitled to a year of free upgrades (major or minor) for the number of licenses they have included support and maintenance for.
Users who do not include a Support and Maintenance Subscription in the original order can continue to use the software (including minor updates for the version they purchased) for as long as they want, but major upgrades will be charged for.
Users who included a Support and Maintenance Subscription in their initial purchase are entitled to a year of free upgrades (major or minor) for the number of licenses they have included support and maintenance for.
Users who do not include a Support and Maintenance Subscription in the original order can continue to use the software (including minor updates for the version they purchased) for as long as they want, but major upgrades will be charged for.
Last updated 12/24/2017 6:30 pm
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